Conversation Starter: Improving Diabetes Care

PATIENT NAME:__________________________________________ DOB:_____/_____/_____
There are several Star Ratings quality measures that are related to improving care for patients with diabetes. These include adherence to diabetes medications, statins, and ACE inhibitors or ARBs; controlling blood glucose and blood pressure levels; vaccinations; annual eye exams; and improving physical activity. Use this sheet as a guide to start conversations with your diabetes patients during comprehensive medication reviews (CMRs), medication synchronization appointments, or during any patient interaction. Tackle one or two topics at a time, but don't overwhelm your patients or yourself by doing too much too fast. Start with these ideas and build on the topics below.
1. Assess adherence to diabetes medications and emphasize importance. (Date discussed:____________)
  • Ask open-ended questions, such as:
    • I know it must be difficult to take all your medicines regularly. How many doses did you miss in the past week?
    • How do you think these medicines are working?
    • What are your biggest challenges with taking your medicines?
  • Have patients explain how they take their medications and make sure your records match.
  • Look at prescription refill information to help assess adherence.
  • Assess barriers to adherence: cost, lack of patient buy-in or understanding, forgetfulness, etc.
2. Ensure recommended vaccinations are up to date. (Date discussed:____________)
  • Annual flu shot
  • Pneumococcal vaccination with Pneumovax 23 for immunocompetent adult diabetes patients aged 19 to 64 years. Then at age 65 years, give Prevnar 13 (if not previously given) followed by a 2nd shot of Pneumovax 23 at least one year later (and at least five years after previous dose).
  • Hepatitis B vaccination is recommended for patients with diabetes younger than 60 years of age.
3. Talk about the importance of optimizing glucose control. (Date discussed:____________)
  • A1C goal should be individualized (6.5% to 8%). Aim for <7% for most patients. Consider 7.5% to 8% for those with a history of severe hypoglycemia, limited life expectancy, advanced diabetes complications, or excessive comorbid complications.
  • Optimal A1C slows progression of microvascular complications such as kidney disease, retinopathy, neuropathy, etc.
4. Discuss prevention of cardiovascular complications. (Date discussed:____________)
  • Blood pressure goal of <140/90 mmHg for most. Recommend an ACEI or ARB if appropriate.
  • Moderate- to high-intensity statin therapy is recommended for all diabetes patients age 40 to 75 years. Consider a high-intensity statin dose for patients with cardiovascular disease or additional risk factors.
  • Ensure patient is a nonsmoker or support kicking the habit.
  • Consider aspirin 75 to 162 mg once daily in those with increased cardiovascular risk.
5. Discuss self-management. (Date discussed:____________)
  • Encourage regular examination of feet, proper care of nails and skin, and appropriate footwear.
  • Recommend home glucose monitoring for all type 1s and some type 2 diabetes patients, especially if newly diagnosed, changing medications, have an acute illness, or are pregnant.
  • Discuss signs and symptoms of hypoglycemia (e.g., tremor, palpitations, sweating, etc), and review treatment (e.g., taking 15 to 20 g of simple carbs) and prevention strategies.
  • Advise getting an annual dilated eye exam.
6. Discuss healthy lifestyle choices (e.g., diet, physical activity, etc). (Date discussed:____________)
  • Even modest weight loss (5% to 10%) can provide clinical benefits.
  • Seven hours of brisk walking per week may reduce seven-year mortality by 50%.
  • Encourage patients to eat vegetables, drink water rather than soda, and limit sweets and sodium.
  • Carbohydrate intake monitoring is critical to achieving glycemic control.